ProService

Available only in the US at this time

The ASGARD TOOLS ProService repair program is the most comprehensive repair and maintenance program in the industry. Whether your tool needs a simple tune up or more extensive repairs due to job site damage, ProService makes it easier than ever to get your tools fixed and back in your hands. With ProService, you can quickly and easily provide the required information and schedule your shipping right on our website. Or you can take your tool to one of our Authorized Repair Dealers and they can assist you with the entire process. Either way, you will experience the most streamlined repair process in the industry and the only repair program offered by a manufacturer of Automatic Taping & Finishing Tools. Find out more about ProService by exploring the topics below.

Once enrolled in ProService you will receive e-mail status updates about your repair whether you send the tool directly to us or work with an Authorized Repair Partner.

To send your tool directly to ProService via FedEx:

1. Complete the online Repair Form to start the process. Then print the completed form and FedEx shipping label. Finally, submit the online form to ASGARD TOOLS/TapeTech ProService.
2. Securely wrap your tool and place it in the smallest box you can. Place the printed Repair Form in the box with the tool and bring the tool to a FedEx Office location. (Note: you will be charged for packaging if you ask the FedEx Office location for supplies.) Your tool will be shipped via 2nd Day Air using our account. Shipping costs vary by shipping zone.

Note: If you are sending your tool directly to ProService (not through a ProService Repair Partner), we require your credit card information on the Repair Form. We will not charge your credit card until we have completed the repair or you have elected not to repair the tool following the repair estimate. We will reserve and amount equal to 50% of the requested repairs in the case of a Repair Package or $75 in the case of an A la Carte Repair.

OR

To bring your tool to an Authorized ProService Repair Partner:

1. Bring the Tool to an Authorized ProService Repair Partner: The Repair Partner will take care of everything for you (Process, Package and Ship). It doesn’t get much easier!
2. Tool Assessment: When we receive your tool, our Expert Technicians will assess the tools to determine the required repairs.
3. Estimate Approval: If you requested an estimate to repair your tool or if our Technicians found additional recommended repairs, we will ask you to approve the estimate we provide.
4. Tool Repair: Your tool is repaired by the same experts who built your top-quality tools!
5. Tool Return: Your tool is returned to you. If you worked with an Authorized Repair Partner, your tool will be returned to the Partner and they will contact you when it is ready for pick up.